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- Customer instructions reviewed and adhered to
- Same day contact
- Inspection in 24 hours or by agreed appointment
- Verification and recognition of coverages
- Accurate determination of cause of loss
- Established estimates or reserves
- Recommendations and/or settlement with in assignment authority
- Subrogation or contribution investigated
- Timely reporting
- Active supervision
- Activity records reflect time and expense and status of file
- Each file demonstrates professional adjustment abilities
